I am getting an address error while checking out.
All billing addresses must be in Canada. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match. If you feel you are entering your address correctly, please call the 1-800 number on the back of your card, ask for either the Fraud or Authorizations Department and have them verify your address on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home), one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.
My credit card shows a charge, but I have not received an order confirmation email.
Did you have any errors while checking out? If so, the charge you are seeing is most likely a pending charge from the failed checkout attempt and will disappear within 1-3 business days.
If you are unsure if the charge is pending, please email us at firstname.lastname@example.org. In your email, please include the name on the card, and the date of the attempted transaction.
When do you charge my credit card?
We charge your credit card when your order ships.
What are my payment options?
We accept the following major credit cards:
- Master Card
- American Express.
Your credit card will only be charged when your order ships.
Do you offer gift cards?
No. We do not offer gift cards at this time.
Is my personal credit card information safe on your website?
Yes. Shimano has taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
How do I change or cancel my order?
Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. If you realize that your order needs to be modified immediately after placing it, log into your “My Account” and cancel your order. Unfortunately, we are unable to modify any order information once an order has been submitted.
Do you price match other retailers?
No. We do not price match other retailers.