What carrier do you use for shipping?
We use UPS for ground and expedited shipments.
What are your shipping rates?
- Orders up to $49.99 (before tax) = $9.99
- Orders between $50 - $149.99 (before tax) = $19.99
- Orders $150 and above (before tax) = Free (Ground Freight only)
- Expedited Freight = $39.99
*Shipment times vary by region*
How long will it take for my order to arrive?
In general, your order will be delivered within 10 business days. Delivery times can vary depending on the shipping method selected at checkout, and the destination of your package. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect shipping information can delay your shipment.
When will my order ship?
Most items ship within two business days of receiving your order, but may take up to 2 weeks (or 10 business days).
Where will my order ship from?
We have two distribution centres: one in Peterborough, Ontario (Canada), and one in California. Your order will fulfill from the closest distribution centre to you that has the item that you ordered.
I entered the wrong shipping address; can you update it?
Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. If you catch the error right away, log into your “My Account” and cancel your order. Unfortunately, we are unable to modify any order information once the order has been submitted.
Can you ship to a PO Box or APO/FPO address?
Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.
Can you ship to a Freight Forwarding service?
We do not ship to Freight Forwarders under any circumstances.
How do I track my order?
You will receive an email with the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the UPS website: ups.com.
Do you offer international shipping?
Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.
If I send my package as a gift, will the recipient receive the invoice?
No. Your order will only contain a packing list that does not contain the price. All invoicing information will be sent to the email address that you provide with your account.
Will Shimano’s Fishshop allow for backorders?
No. Customers can request to be notified by email when an item is back in stock.
Do I have to pay sales tax?
Unless otherwise noted, items sold by Shimano North America Holdings are subject to sales and use tax in accordance with the applicable laws of state and local jurisdictions.
For the jurisdictions imposing sale and use taxes, your purchase is subject to such taxes unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. You may be required to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
There is a problem with my shipment, what should I do?
Please contact Customer Service by email or phone:
- E-mail: firstname.lastname@example.org
- Phone: 1-866-491-5229 (Monday-Friday 8:30 am - 7:00 pm EST)